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Returns & Refunds

Your results are our priority. Not satisfied? We'll make it right.

✅ 90-Day "Clear or Free" Guarantee If you don't see results, you don't pay. It's that simple.

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Full Refund

No results in 90 days? Money back

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Free Replacement

Damaged or defective? Replaced free

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Fast Processing

Refunds processed within 48 hours

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Our Promise

At Clear Fortress, we believe you should see real results — or you shouldn't pay. That's why we've created the most customer-friendly return policy in the Indian skincare industry.

We know you've probably tried everything and been disappointed before. That's exactly why we put the risk on us, not you. If Clear Fortress doesn't work for you, we don't deserve your money.

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The 90-Day Guarantee

Use Clear Fortress as directed for up to 90 days. If you don't see a noticeable improvement in your hormonal acne, contact us for a full refund.

No fine print. No hidden conditions. No hassle. We'll refund your purchase price — you don't even need to return the product.

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What's Covered

Used the system consistently for 90 days without improvement? We'll refund your entire purchase. Just email us with your order number and a brief description of your experience.

Received a damaged or broken product? We're so sorry! Send us a photo and an unboxing video, and we'll ship a free replacement immediately — no need to return the damaged item.

If you received the wrong product or your order arrived incomplete, we'll send the correct items right away or process a full refund — your choice.

Product doesn't dispense properly, has an unusual smell, or seems defective? Contact us and we'll replace it immediately at no cost to you.

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How to Request a Refund

3 Simple Steps

Email Us or WhatsApp

Send an email to support@theclearfortress.in with your order number and reason for the refund request. Our team is available on WhatsApp as well.

We Review

Our team will review your request and respond within 24–48 hours with confirmation. For COD orders, we'll request your UPI ID or bank account details for the refund.

Receive Your Refund

Once approved, your refund is processed immediately. Money is back in your account within 3–7 business days depending on your payment method and bank.

💡 Good to know: For the 90-day guarantee, you don't need to return the product. We trust you — and we'd rather you keep it in case you want to try again later.

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Refund Timeline

When Will I Get My Money Back?

📱 UPI (GPay, PhonePe, Paytm, BHIM) 1–3 business days

💳 Credit Card 5–7 business days

💳 Debit Card / RuPay 5–7 business days

🏦 Net Banking 3–5 business days

📲 Wallets (Paytm / PhonePe / Mobikwik) 1–3 business days

💵 Cash on Delivery (refunded via UPI / Bank Transfer) 3–5 business days

*We process refunds within 48 hours of approval. Bank processing times may vary. For COD orders, we refund via UPI or NEFT bank transfer once you share your details.

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A Few Details

⚠️ Please Note

The 90-day guarantee begins from your delivery date, not purchase date
For best results (and to qualify for the guarantee), please use the system consistently as directed
Refund requests must include your order number and registered phone number / email
Shipping is already free, but COD handling charges (if any) are non-refundable for change-of-mind returns
Promotional bundles and heavily discounted items may be subject to partial refunds

🤝 Our philosophy: These guidelines help keep things fair, but we're humans, not robots. If you have a genuine concern, please reach out — we'll always try to find a solution that works.

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Not Covered

To keep things fair for everyone, we can't process refunds for:

Requests made after 90 days from delivery
Products purchased from unauthorized third-party sellers (Amazon, Nykaa, Flipkart, etc.)
Damage caused by misuse or improper storage
Claims without a valid order number
COD orders that were refused at the doorstep without a valid reason

However, if you're genuinely unhappy with your experience, please reach out anyway. We'd rather lose a sale than have an unhappy customer.

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Need Help?

Our support team is ready to assist you

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support@theclearfortress.in

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Response Time

Within 24–48 hours

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Include in Email

Order # + Issue + Photo / Unboxing Video (if damaged)

Common Questions

Do I need to return the product for a refund?

No! For our 90-day "Clear or Free" guarantee, you don't need to return anything. We trust that you've given the product a fair try. For damaged items, we just ask for a photo and unboxing video — no return shipping required.

What counts as "seeing results"?

We're looking for noticeable improvement — fewer new breakouts on your chin and jawline, reduced inflammation, skin that's visibly clearer. We're not expecting perfection in 90 days, but you should see meaningful progress. If you're unsure, reach out and we'll discuss your experience.

I paid by Cash on Delivery. How will I get my refund?

For COD orders, we refund via UPI (GPay, PhonePe, Paytm) or NEFT bank transfer. Once your refund is approved, our team will request your UPI ID or bank account details over email or WhatsApp, and the money will reach you within 3–5 business days.

I'm on day 60 and not seeing much change. Should I request a refund?

Some people see results in 3–4 weeks, others need the full 90 days (especially for stubborn hormonal acne with deep cysts). If you're not seeing any improvement by day 60, email us — we can help troubleshoot your routine or process a refund, whichever you prefer.

What if my package says delivered but I didn't receive it?

First, check with neighbours, your watchman, or the apartment reception. If it's still missing after 48 hours, email us with your order details. We'll investigate with the courier partner (Delhivery, Bluedart, DTDC, India Post) and either resend your order or issue a full refund.

Can I get a refund if I just changed my mind?

If your order hasn't shipped yet, we can cancel and refund immediately. After delivery, we'd encourage you to try the system — that's why we have the 90-day guarantee. But if you have a genuine reason, reach out and we'll work something out.

My COD order was returned because no one was home. What now?

Our courier partners attempt delivery up to 3 times. If all attempts fail, the order returns to us. You can request a re-ship (additional shipping charges may apply) or we'll cancel the order at no cost to you. Please make sure someone is available to receive COD orders.